HOW LONG DOES PERSONALISATION TAKE?
All personalisation is completed by hand in our Melbourne studio. Please allow for 3 business days for production. This gives our production team enough time to monogram your item in detail, quality check and wrap your order with care.
WILL THE PERSONALISATION RUB OFF?
We pride ourselves in using only the highest-quality foils and they are expected to hold up for a long time. Having said that, the foil monogram will inevitably fade from general wear and tear.
The foil on the phone case is more inclined to fading if exposed to constant rubbing, friction against various surfaces or sharp items such as keys, contact with perspiration, sliding in and out of pockets and etc.
Avoid contact with alcohol-based hand sanitiser, alcohol-based wet wipes, perfumes, lotion cosmetics, cleaning agents and other chemicals as they will cause the foil to fade faster or come off completely. Excessive rubbing or scratching can also cause the metallic foil to fade faster or come off.
Foil monogram that has faded due to incorrect care are not considered faulty, defective or damaged and will not be accepted as a defect or returnable item.
HOW BIG/SMALL IS THE PERSONALISATION?
Our personalisation is standardised and scaled to best fit the overall look of each product and our brand aesthetic.
To preview how the personalisation would look, simply click the “Personalize Me” button on the product page and type in the text of your choice. Please note: There is no preview for the “Wavy” font style. Simply enter your desired text in the box provided and we will make it wavy for you!
CAN I CHOOSE THE FONT SIZE OF MY PERSONALISATION?
Our font size is standardised and set to best fit the overall look of each product. However, if you want a custom font size, please email us at email@example.com . If you opt for a custom font size, additional charges will apply.
HOW MANY CHARACTERS CAN I ADD WHEN PERSONALISING?
Each product has a different character limit depending on the size of the item. Please refer to the respective product listing for the applicable character limits for each item.
For our phone cases, you can add up to 9 characters. A space is considered a character. If you would like to add more than 9 characters please contact us at firstname.lastname@example.org and we will get in touch within 1-2 business days with a quote.
I WANT TO USE MY OWN CUSTOM FONT/DESIGN, CAN YOU HELP?
If you have a custom design request, please contact us via email@example.com for a quote and email us the artwork of your desired design (.AI or .EPS file format) or font (otf or ttf font format). We will get in touch within 1 -2 business days to discuss if we are able to accommodate your request.
Please note: You are responsible for making sure that you have the legal right to use and print the artwork being submitted.
CAN I CHOOSE THE POSITION OF MY PERSONALISATION ON THE CASES?
By default, we place all personalisation in the top centre position on our phone cases. For AirPods cases, the word/name will be placed in the middle centre position in the front of the bottom piece. However, if you want a different position (middle centre or bottom centre), please email us at firstname.lastname@example.org . If you opt for a different position, additional charges will apply.